At Sublime, your satisfaction is important to us. If you're not completely happy with your purchase, please review the policy below to understand how returns, cancellations, and refunds are handled.
We currently only ship within the United States.
We do not ship to international destinations at this time.
We offer a 30-day return policy, which means you have 30 days to request a return.
To be eligible for a return:
Your item must be in the same condition you received it, unused, unworn, with all original packaging and tags included.
You must provide proof of purchase (receipt or order number).
To initiate a return, email us at contact@sublimehair.shop.
If your return is approved, we will send you a return shipping label and instructions.
Items sent without return authorization will not be accepted.
You may cancel or modify your order within 3 hours of placing it.
After that, your order is processed and cannot be changed or canceled until it has been delivered.
Orders cannot be refunded or altered while in transit.
If you have received your item and would like to request a refund:
Contact us at contact@sublimehair.shop with:
Your order number
A clear photo of the item
A brief explanation of why you are requesting a return or refund
Our team will review your request and respond with instructions.
Do not return any items without first receiving approval and instructions. Unauthorized returns will not be processed.
Please inspect your order upon delivery and contact us immediately if:
The item is damaged or defective
You received the wrong item
We will evaluate the issue and take appropriate action.
We do not accept returns for the following:
Custom or personalized products
Personal care or hygiene items
Gift cards or final sale/clearance items
If you are unsure whether your item qualifies, please contact us.
We do not offer direct exchanges. If you would like a different item, return the original product (once approved) and place a new order separately.
Once your return is received and inspected, we will notify you of the approval status.
If approved:
A refund will be processed to your original payment method within 10 business days
Banks or credit card providers may take additional time to reflect the refund
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at contact@sublimehair.shop.
All sale items are final.
Products purchased during a sale or promotion are non-refundable and not eligible for return or exchange, unless the item arrives damaged or defective.
If your sale item is damaged on arrival, you must contact us within 48 hours of delivery with photos of the issue for review.
For any concerns about your order, contact us at hellosejour@gmail.com.
Our support team is happy to assist you.
